Retention Manager

Our client, a leading facilities services business with a nationwide presence, is committed to excellence and innovation in their field. As part of their business expansion, they are seeking to hire an experienced Retention Manager.

This key role will be responsible for developing and implementing strategies to enhance employee retention and loyalty. The successful candidate will analyse customer data, identify trends, and devise initiatives to improve employee satisfaction and reduce churn rates.

Responsibilities:

• Retention Strategy Development: Formulate comprehensive retention strategies aligned with business objectives.
• Customer Data Analysis: Utilise data analytics tools to analyse employee behaviour, preferences, and feedback to identify areas for improvement and opportunities for retention initiatives.
• Employee Engagement Initiatives: Develop and execute engaging initiatives such as loyalty programmes, personalised communications, and targeted promotions to increase employee engagement and satisfaction.
• Churn Prevention: Proactively identify employees at risk of churn and implement targeted interventions to address their concerns and enhance their overall experience.
• Cross-Functional Collaboration: Collaborate with other departments to align retention efforts with overall business strategies.
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to retention metrics such as churn rate, employee lifetime value, and retention cost, and provide regular reports and insights to senior management.
• Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies related to customer retention, incorporating them into retention strategies for ongoing optimisation and improvement.

Requirements:

• Bachelor’s degree; an advanced degree will be a plus.
• Proven experience in a similar role.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Demonstrated ability to develop and implement successful employee retention strategies.
• Proficiency in data analytics tools and CRM systems.
• Strategic thinking with a results-oriented mindset and a focus on continuous improvement.
• Creative problem-solving skills and the ability to adapt to changing business needs and priorities.